Returns policy

Return policy in accordance with our terms and conditions (Article 5)

Article 5: Distance purchasing - return, reimbursement 

1. Unless BG Products personally collects the delivered items or has them collected on his behalf, the Consumer must immediately return the items - but in any case within 14 days after termination - in their original packaging, unused, and at his own expense and risk, to BG Products or a third party commissioned by BG Products. 

2. Within 14 calendar days of termination, BG Products pays back all amounts received from the Consumer - within the framework of the agreement in question - in the same manner and in the same currency used by the Consumer. 

3. BG Products is not obliged to reimburse any additional costs incurred because the Consumer has explicitly chosen a different type of delivery than the least expensive type of standard delivery offered by BG Products. 

4. Unless BG Products personally collects the items or has them collected on his behalf, the Consumer may not claim reimbursement until BG Products has received the items in return or the Consumer has demonstrated that the items were returned by it, whichever comes fi rst. 

5. BG Products can refuse items that have been returned or pay back only some of the payments received from the Consumer, in the event that the items are not in their original packaging, have been treated, used (more than necessary to establish the nature, characteristics and functioning of the item) and/or damaged. BG Products shall inform the Consumer thereof immediately after receipt of the items. 

6. The Consumer is liable for the reduction in value of the items when he handled the item in excess of what is necessary to establish the nature, characteristics and functioning of the item. 

7. The Consumer shall never be liable nor shall he owe any costs for the mere fact that he exercises his right to terminate